Concierge Policy
Shipping & Returns
Every flacon and diffuser is packed by hand in Melbourne, Australia to ensure your fragrance arrives in pristine condition.
Australia Domestic
Standard Australia Post (2-5 business days) or Express Post (1-2 business days). Complimentary dispatch on all orders over $100 AUD.
Artisanal Protection
Bottles are vacuum-sealed with cushioned velvet inserts to prevent temperature variations and ensure aromatic integrity during transit.
30-Day Guarantee
Under Australian Consumer Law (ACL), defective or damaged items receive immediate free replacement or full refund.
1. Dispatch & Processing Timelines
Orders placed before 2:00 PM AEST on weekdays are dispatched the same business day. Orders placed on weekends or Australian public holidays are fulfilled on the following business day. Once dispatched, a tracking confirmation email with Australia Post tracking details is provided automatically.
2. International Shipping
We ship worldwide with DHL Express and Australia Post International. Delivery times typically range between 5-10 business days depending on destination and customs clearance.
3. Returns & Exchange Policy
Due to hygiene and the concentrated nature of pure perfume extracts, opened or unsealed bottles cannot be returned for change of mind. However, if your order arrives damaged, defective, or incorrect in any way, notify our concierge within 30 days of delivery for an immediate expedited replacement or complete refund.
4. Concierge Assistance
Need assistance with an active shipment or order inquiry? Our customer care team is available daily:
Frequently Asked Questions
How long does domestic shipping take across Australia?
Domestic Australian orders are fulfilled from Melbourne via Australia Post. Standard dispatch delivers within 2–5 business days, while Express Post arrives in 1–2 business days. Complimentary dispatch is provided on all orders over $100 AUD.
How are KingShyer fragrance oils protected during transit?
Every flacon is individually vacuum-sealed and housed in cushioned custom velvet packaging to shield delicate botanical resins and aged Cambodian oud from temperature variations and impact during transit.
What is your Australian returns policy?
Under Australian Consumer Law (ACL), any product that arrives defective, broken, or inaccurate is replaced immediately at zero cost or fully refunded. Due to hygiene considerations for concentrated perfume extracts, unsealed bottles cannot be accepted for change of mind.
Do you ship internationally outside Australia?
Yes, Maison KingShyer ships internationally to North America, the UK, Europe, and Asia via DHL Express and Australia Post International, typically delivering in 5–10 business days.
How can I track my active KingShyer delivery?
Upon fulfillment, you automatically receive a tracking notification with your live Australia Post or DHL tracking link. You can also monitor your order status in real time via our Tracking portal or by contacting the concierge desk.